In modern hospitality, guest expectations are rising while staff resources remain limited. Automating hotel guest services is no longer a luxury — it's a necessity.

Concierge is a digital concierge platform designed specifically to help hotels, hostels, and tourist apartment managers automate common guest interactions, reduce workload, and enhance the overall guest experience.

About Concierge

Concierge is a white-label digital concierge solution used by hospitality groups like Feetup Hostels and Hotiday Hotels. It allows guests to access personalized information and services from their smartphone — available via web app, iOS, or Android — without needing to download anything.

How Concierge automates guest services

Concierge digitizes and automates the most frequent touchpoints in a guest’s journey, freeing up valuable time for hotel staff. For example:

• Guests can check-in online and access hotel information like breakfast times, check-out policies, and Wi-Fi credentials.
• A smart, multilingual interface offers personalized recommendations and digital city guides based on guest preferences (e.g., food, culture, nightlife).
• Integrated forms let guests book experiences, airport transfers, or request assistance — all without needing to call reception.
• Frequently Asked Questions and rules are easily accessible, reducing repetitive inquiries.

All of this is managed through an intuitive admin panel where hotel managers can

• Add or modify services and recommendations
• Track usage statistics and feedback
• Set up promotions or highlight upselling opportunities

Benefits of automating with Concierge

• Fewer repetitive questions at the front desk
• Shorter response times and improved guest satisfaction
• Increased revenue through upselling services
• Higher review scores on platforms like Booking.com and TripAdvisor

Concierge supports many languages and is built for flexibility — from boutique hotels to multi-property hostel chains. We are also developing AI tools to generate content faster and keep the app up to date with minimal effort.