Cookie Policy
This Cookie Policy explains how Concierge Friend ("we," "us," "our") uses cookies and similar technologies on our website at https://conciergefriend.com/: what each one is for, how long it stays on your device, and how you control it.
It belongs with our Privacy Policy, which covers everything else we do with personal data, and with our Terms & Conditions. This policy is about this website only. The Concierge guest app runs no Google Analytics, no Mixpanel and no advertising technology, and it uses no cookies to track you — it keeps your sign-in token and your preferences in storage on your own device. What the app itself collects is described in section 3 of the Privacy Policy.
In short: a handful of cookies are needed to make this site work, and — only if you allow it — Google Analytics and Mixpanel help us understand how it is used. We use no advertising cookies, we do not track you across other companies' websites, and we do not sell what we collect.
1. What cookies and similar technologies are
A cookie is a small text file that a website asks your browser to store on your computer or phone, and that your browser sends back on later visits. Cookies set by the site you are actually visiting are called first-party cookies; cookies set by another company whose code runs on the page — an analytics provider, for example — are third-party cookies.
Websites can store information in other ways that do the same job: local and session storage in your browser, and scripts that observe what happens on the page. This policy treats all of them together — wherever it says "cookies", it means cookies and these similar technologies, and the choices described here apply to them equally.
2. Why we use them
We use cookies for two purposes, and only two:
- Strictly necessary. To make the site function: to keep a form you are filling in tied to your browser, to protect it against abuse, to process a subscription payment, and to remember the answer you gave to the cookie banner so that we do not ask again on every page.
- Analytics, including session recording. To measure how the site is used — which pages are read, where visitors arrive from, where people get stuck — and to replay visits so that we can see which parts of the site confuse people. This is how we decide what to improve.
We use no advertising cookies. There are no ad networks, no ad-targeting or retargeting pixels and no social media tracking buttons on this site, and we do not share what we collect for third-party advertising or cross-context behavioural profiling. If that ever changes, we will ask for your consent before setting any such cookie.
Strictly necessary cookies do not need your consent: without them the site cannot do what you asked it to do. Analytics and session recording do need it — they rely on your consent (Article 6(1)(a) GDPR and the applicable ePrivacy rules), which you give or refuse in the cookie banner and can change at any time, as described in section 5.
3. The cookies we use
The tables below list what may be stored on your device and what each entry does. Names and lifetimes of third-party cookies are set by the provider and can change without notice; where a name contains a placeholder such as <id>, the real name carries an identifier for our account or project.
Strictly necessary
These cannot be switched off through the banner, because the site would stop working correctly — you can still block or delete them in your browser, as described in section 5. The two Stripe entries appear only if you go through the subscription pages as an accommodation business; they are not set when you simply read the site.
| Name | Set by | What it does | Lifetime |
|---|---|---|---|
| PHPSESSID | Concierge Friend (this website) | Identifies your session on our server so that a form you are filling in — a demo request, an unsubscribe confirmation, an onboarding step — stays connected to you while you complete it, and can be protected against cross-site request forgery. | Session: deleted when you close your browser |
| cookieConsent | Concierge Friend (this website) | Records that you answered the cookie banner, so that it is not shown to you again on every page. | 1 year |
| analyticsCookies | Concierge Friend (this website) | Records whether you allowed analytics and session recording, so that your choice can be applied on later visits. | 1 year |
| __stripe_mid | Stripe | Set on the subscription pages, where Stripe handles the payment, to recognise the device and detect fraudulent card use. | 1 year |
| __stripe_sid | Stripe | Same purpose, for the duration of a single payment attempt. | 30 minutes |
Analytics and session recording — only with your consent
Two providers are involved. Both place their own identifier on your device and both receive your IP address, which is also used to derive an approximate location — normally a city or region, not a precise position.
Google Analytics, provided by Google Ireland Limited, measures traffic: pages viewed, how you arrived (search, link or campaign), device and browser characteristics, and interactions with the page. Its cookies let it tell one visitor from another and hold a visit together as a single session. Google Privacy Policy · How Google uses cookies
Mixpanel, provided by Mixpanel, Inc., runs against its European data residency servers, with automatic event capture and session recording enabled. Beyond counting page views and clicks, it can therefore record a replay of your visit: the pages you moved through, where you moved your pointer, what you clicked and what you scrolled, together with technical data such as your device, browser, approximate location and a pseudonymous identifier stored on your device. Mixpanel Privacy Policy
We use these recordings only to find out where the site confuses people, so that we can fix it. We do not use them to identify you personally, and we do not sell them. Recordings are configured to mask text you type into form fields; even so, please avoid entering sensitive information into any field on this site that does not ask for it.
| Name | Set by | What it does | Lifetime |
|---|---|---|---|
| _ga | Google Ireland Limited | Gives your browser a random identifier, so that Google Analytics can count visitors and tell a returning visit from a new one. | 2 years |
| _ga_<measurement-id> | Google Ireland Limited | Holds the state of your current Google Analytics session: when it started and how many page views it contains. | 2 years |
| mp_<project-token>_mixpanel | Mixpanel, Inc. | Stores a pseudonymous identifier for your device together with the properties of your current visit — the page you arrived on, the campaign that referred you — and ties the events and the session recording of that visit together. Depending on your browser it is kept as a cookie or in local storage. | 1 year |
Nothing else stores anything on your device through this site. We embed no advertising pixels, no social media widgets, no third-party video players and no externally hosted fonts — our fonts are served from our own servers. Links that take you to another company — a partner booking site, an app store, or Stripe's own payment pages — hand you over to that company, and from that point its cookie policy applies to you, not ours.
4. Where the data goes
Our own servers and databases are in the European Union, and Mixpanel is configured to use its European servers. Google and Mixpanel are nonetheless companies established in, or transferring data to, the United States.
Where personal data is transferred outside the European Economic Area, we rely on the safeguards required by Chapter V of the GDPR: the European Commission's adequacy decision for the EU–US Data Privacy Framework where the provider is certified under it, and otherwise the European Commission's Standard Contractual Clauses together with supplementary measures. You can ask us for a copy of the safeguards that apply to a specific transfer.
5. Your choices, and how to change them
On your first visit a banner asks what you want, and until you answer no analytics or session recording runs — those scripts are not loaded at all. Accept all allows analytics and session recording; Block all cookies refuses them; Manage settings lets you decide category by category. Refusing costs you nothing: every page of this site works the same either way.
Your answer is stored in the cookies listed in section 3 and remembered for a year. To change it, or to withdraw consent you have already given, open Cookie settings in the footer of any page. Withdrawing takes effect immediately, on the page you are on, and stops any further collection; it does not undo what was collected while your consent was in place, which was lawful at the time.
You can also act without going through our banner at all:
- Opt out of Google Analytics on every website with Google's opt-out browser add-on.
- Opt out of Mixpanel, and exercise your rights against Mixpanel directly, through the procedure in its privacy policy.
- Control cookies in your browser. Every browser can block or delete them, and most offer a private window that discards them when you close it: Chrome · Safari · Firefox · Edge.
One caveat: if you block strictly necessary cookies, the parts of the site that depend on them — sending the demo form, confirming an unsubscribe, completing a subscription — may stop working, and we cannot remember that you refused analytics, so the banner will keep coming back.
6. "Do Not Track" and Global Privacy Control
There is still no agreed standard for how a website should answer the browser "Do Not Track" header, and we do not currently respond to it or to Global Privacy Control signals. Use the banner and the controls in section 5 instead — those we do honour.
7. Changes to this policy
We update this policy when the cookies we use change, or when the law requires it. The revised version takes effect when it is published here, and the "Last updated" date changes with it. If a change means setting new cookies that need your consent, we will ask you again rather than rely on an answer you gave to a different question.
8. Contact
Questions about cookies, or about anything else we do with your data: info@conciergefriend.com — Concierge Friend, Calle Carlos Cervera 10, pta 2, 46006, Valencia. Your rights, and how to exercise them, are set out in section 10 of the Privacy Policy.