Hotel guest communication platform

What is a hotel guest communication platform?

A hotel guest communication platform is essential software that centralizes and streamlines interactions between hotel staff and guests throughout their stay. It enhances guest experience, improves operational efficiency and drives revenue.

Concierge goes beyond basic messaging, offering unique features like fully offline city guides, multi-platform access (web, iOS, Android) and direct booking integrations with partners like Civitatis and GetYourGuide.

Key benefits of our hotel guest communication platform

Instant two-way messaging & in-app requests
Offline city guides & event calendars
Automated upsells (tours, spa, transport)
Real-time analytics & reporting
Multilingual, white-label customization

Concierge features overview

Whatsapp integration and push notifications
AI chatbot (coming soon) & automated workflows
Embedded partner booking engines (Civitatis, GetYourGuide, TicketMaster)
Offline mode with maps and local tips
Seamless PMS/CRM integration

How Concierge works

Guest downloads your branded app or visits web portal
Guest accesses offline guides, requests services, or books activities
Hotel staff manage requests via platform of choice
Analytics track performance and guest satisfaction

What our clients say

"We saw a 20% uptick in upsells within the first months of using Concierge. The offline guides are a huge hit with our international guests!"
- Matteo Fromaggio, Clerk at San Lorenzo Boutique Hotel

"Managing guest requests is so much easier now. The platform is intuitive and has significantly reduced front desk calls."
- Juan Motilla, Operations Director at Feetup group

Ready to elevate your guest messaging platform?

Book a free demo of Concierge today